Holiday Inn Runcorn M56 Junction 12, an IHG Hotel

Our first night away in 4 years, due to our son suffering a severe stroke at 38, my husband was in a serious accident and then had cancer. So a night away was very much needed. We only booked the one night, as we were attending a funeral. But even though it was only one night, the break was very much needed. The staff in reception were welcoming and friendly. The restaurant staff service was excellent and again the staff were friendly and made sure we had everything we needed. The food was lovely and we really enjoyed our evening meal of fish, chips and peas. Our room was clean and comfortable. It was lovely to be able to wind down and relax. We will definitely stay again, hopefully for a little bit longer, so we can enjoy the leisure facilities as well. Thank you so much to all of the staff who made our mini break so enjoyable 😊

Breakfast was excellent, all the hot food was fresh and tempting, good amount of choice of breads, pastries didn't have as much appeal though. Really pleased to see sugar free jams out there rather than having to be asked for. Friendly staff who approached us mentioning cooked items from the menu. I had a mushroom omelette, excellent, so tasty. The bar area was well laid out, plenty of seating, likewise the sofa area just to the side of the bar. Attentive reception staff, very helpful offering places of interest if we were staying longer.

The hotel was great. Friendly staff who were keen to help. Breakfast was good quality and plentiful. The bedroom was small in size but adequate for our needs. It was very clean. The free wifi worked well and the heating/AC worked perfectly, to have both in a hotel room is rare!

This was a last minute discission and was to meet up with my son. I booked 30 minuets before arrival via Booking.com. On arrival found staff extremely friendly and sufficient. I did not take advantage of hotel facilities (swimming pool/gym or restaurant for evening meal) therefore unable to comment however did use the bar for a drink and had breakfast - was very happy with this service and numerous staff that I came across were polite and helpful. I would be happy to stay again or recommend

Everyone was amazing, helpful and informative. Day and Night Reception were very kind. The bar staff was friendly. So was the room cleaner who made sure our room was pristine and left a welcome message. The breakfast staff were welcoming, and helpful. Breakfast choices were very good, even Gluten free etc. The breakfast window view was stunning. Well worth arriving just before sun up for the dawn reveal. Great accessibility too with assistance available. Little essentials were free at reception like extra coffee milks and toothbrush kit. More premium items like charger available for reasonable price. Plenty of parking space. Walk in shower was clean and water was hot. Nice free soaps and good size fluffy towels. Very quiet room and blackout curtains. Plenty of good lounge space. Had gym and pool which I was too tired to try. Nice make up spotlight. Very good WiFi which I only used in bar lounge.